In Case You Were Wondering…
How long does it take until I get my design package from you?
Typically, if there is no queue ahead of you, the design process takes 2 weeks from when all of your design tasks have been submitted to us (survey, photos of the space, photos and dimensions of any existing furniture you would like worked into the design, room measurements, inspiration photos). Good communication on both ends really helps expedite the process! If you are at all concerned about wait time or wondering if our calendar is booked, please don't hesitate to contact us and we can let you know.
What does the design package fee include?
The fee you pay up front when purchasing a design package (partial or full room) includes:
A design board with our suggested items (may request up to two revisions)
A 2D rendering of your space with our suggested items placed in the room to give you an idea of how it will all look once the design is implemented (may request up to one revision).
A scaled floor plan to show you how everything will fit in your space and where it will go.
A clickable shopping list with direct links to all specified items in the design so that you can purchase the items directly (including fabric selections, size, etc. if applicable).
Detailed instructions on how to implement our design (height at which to hang artwork or window treatments, etc.)
Is there any way to estimate in advance the cost of the furnishings you specify for me?
When you fill out our on-boarding survey you are asked to specify for us your furnishings budget. We will use this number to guide our design decisions and will always stay within budget.
If I have questions, special needs, or requests or want to add information during the time my room is being designed, how do I do this?
You can email us at any time during the design process and we will respond to you within one business day. We also encourage you to include as much additional information as you’d like in the space provided at the end of the on-boarding survey, and you will have the opportunity to provide feedback through our client portal during the design process.
Do you have a phone number where I can call and speak to you about my room? I have more information to share.
We're happy to talk! The more specifics we have, the better we can design your dream space! If you'd like to schedule a call, hop on our calendar at the bottom of this page so we can talk. If you prefer email, send us a message through the Contact page, or email us directly at firstname.lastname@example.org and we will respond to you via email within one business day.
Will I be purchasing the items you recommend directly from Trim Design Co.?
In the future we hope to have our own collection of curated pieces for you to purchase directly from us. At this time, however, your shopping list provides direct links to the vendors we have sourced for you. You purchase the recommended items directly through them.
I would like to purchase a gift certificate. Is that possible?
Yes! We offer gift certificates in the amount of $100. You may purchase as many as you’d like.
I have completed the survey, style quiz, taken photos of my room and provided the measurements. Do I really need to send inspiration images too, or do you have enough information to work with?
We pride ourselves on our ability to capture the dreams you have for your space and turn them into reality. For us to craft an intentional, customized design for you to implement, we need all of the required pieces of the puzzle. All of your design tasks must be submitted before we begin our design process. We want to set you up for success!
I have decided I want to change the room I am having designed. I have already sent in my survey, photos, measurements and inspiration images. Can I transfer the design fee to a different room and start over?
You have the right to cancel your purchase of design services for a full refund (less any applicable Stripe credit card charges or fees), except that such right shall expire upon the earlier of (i) the seventh (7) calendar day after the date of purchase, or (ii) the date on which the Trim Design Co. begins receiving your personal submissions (e.g. room photos, room measurements, inspirational photos). Subject to the foregoing, if you wish to cancel your purchase, you must notify us of your decision to cancel at email@example.com. We will promptly thereafter notify you of your cancellation number.
Does Trim keep records of everything you send to me? If I’d like to have another room designed in the future will you still have my previous information so that I/you can know that the design my rooms will flow?
Yes! We will have all your design information stored in our Design Files platform.
How do I know if the furnishings you specify for me will all fit in my room?
Please be sure you measure your room accurately! We rely on the measurements you provide us to create our scaled room design. Follow our “how to draw a room layout” very carefully, making sure to measure everything and taking extra care when measuring door openings! And please let us know if you have any tricky situations, such as a particularly narrow front door or a winding staircase that certain furniture might not clear! We cannot be responsible for any incorrect information provided to us.
What if I want to work with Trim Design Co., but my needs don’t fit the current service offerings?
Let's chat! We can often come up with a solution that works well for both you and us. Email us at firstname.lastname@example.org. The more specific you can be about your needs, the better! We'll be able to give you an accurate quote for the design fees once we have the right information for your project. *Please note that Trim Design Co. is currently only taking on full room design projects (this includes multi-room and whole home projects) and there are limited spots available each month.*
Still can't find the information you need? Set up a call with us and we'll be happy to answer your questions!